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Enjoyable Transatlantic Cruise by maple908

Sail date: / Traveled as: Couple
Ship: Norwegian Escape

This transatlantic cruise was enjoyable although it was very late in getting started.

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5 Comments

Enjoyable cruise. by

Sail date: / Traveled as: Couple
Ship: Norwegian Escape

We were disappointed to not visit Tortola because we had not been there before. Also, disappointed in the tour at the Dominican Republic.

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Was this review helpful? 9
4 Comments

Disappointed by klainsworth

Sail date: / Traveled as: Couple
Ship: Norwegian Escape

I should have booked thru ncl, got NO, freebies ie dinners, wifi etc, when I booked was supposed to free stuff. Not happy at all.should have cancelled my booking within 24hours .getting off the ship was a nightmare, walked around slot machines, Disney line ride at its best. Only 2 imagination officers.. The staff was great, food was awesome. Live and Learn.

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4 Comments

Disappointing, Stressful, Exhausting, Terrifying by mdswift2020

Sail date: / Traveled as: Couple
Ship: Norwegian Escape

NCL demonstrated blatant disregard for their guests. The administration of the crisis was at hand was incompetent. It’s the worst travel experience I’ve ever had.

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1 Comment

We ran aground coming out of the 1st port by bikerlvr2

Sail date: / Traveled as: Couple
Ship: Norwegian Escape

Definitely not handicap friendly! Handicap bathrooms were all on a ramp so you needed help to get in them, most of the time they were locked. The doors from outside had you put your hand on them to open, not convenient for someone in a wheelchair or scooter. Elevators we're big, which was great!

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Was this review helpful? 12
3 Comments

Cruise from hell by maturasuksai

Sail date: / Traveled as: Family (young children)
Ship: Norwegian Escape

The ship got stuck on the first stop. NCL was very unorganized. People were terrify and nothing that they did extra to calm the people down. We had to take the flight back due to the circumstances. Basically they dropped people off at the airport and you were on your own. We required to wake up at 4 am and leave the ship at 6 am for 12.00 pm flight. Once we got to the check in counter, they said they were no seats for us. Ended up waiting until 5 pm. None of the NCL staff were there to help navigate 2000 passengers on that day!!!

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Was this review helpful? 9
4 Comments

LOL! a mess....... ship ran aground in the DR. Had to be evacuated and flown back to Orlando. Scramble to find a hotel for 2 days as it was spring break and unable to change flight home. by riripays

Sail date: / Traveled as: Couple
Ship: Norwegian Escape

Time on boat was awesome. NCL needs a crisis team and plan in place for getting stuck in a foreign port.

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Was this review helpful? 8
3 Comments

Horrible by bellarina101

Sail date: / Traveled as: Family (young children)
Ship: Norwegian Escape

Our ship ran aground in the Dominican. Then Norwegian decided to cancel the rest of the cruise and leave us there at the port. With no food or specific plans. We were left outside at a port for 6 hours and then many had canceled flights. We then took a bus to the airport where we waited for 6 more hours! Our flights were delayed several times. Norwegian handled the whole situation very poorly. They should have had people from Norwegian with their passengers to make sure everyone was taken care of and actually had flights and transportation.

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4 Comments

aweful the ship ran aground by markm2456011993

Sail date: / Traveled as: Couple
Ship: Norwegian Escape

was horrible ran aground nd could not get an information out of any one had to spend 1K out of pocket to get home. This was my honeymoon and it ruined it

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3 Comments

Ship ran aground by jkloes

Sail date: / Traveled as: Couple
Ship: Norwegian Escape

The communication regarding the unscheduled debarkation of the vessel was poor at best. The officers were totally unprepared to disembark passengers on Wednesday and should have delayed one more day to get a positive plan in place. The whole process was shoot from the hip mentality on the first day. That is when we got off with very little notice to pack and report for a Covid test that no one even asked for when we got to the airport or when we landed in Orlando. I know that the plan was put together by personnel in Miami but the communications to the passengers was lacking.

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Was this review helpful? 10
3 Comments

Overall, a great experience! by dglswoods

Sail date: / Traveled as: Couple
Ship: Norwegian Escape

Overall. Ship, activities, food was great. Due to high winds and low tide, ship got hung up in channel departing Dominican Republic. We stayed onboard next 3 days enjoying the ship. Process to get off ship and home was a bit nerve wracking, did not have to be, but, there was some lacking communication and when we did get info, it was incomplete or wrong. But, giving ncl credit for getting 3500 home with really only minor issues. Good trip, one for the memory book!

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Was this review helpful? 5
4 Comments

Dreadful. by draacopendragon

Sail date: / Traveled as: Family (young children)
Ship: Norwegian Escape

Wow. After a day at sea where we though this would be a great vacation, we ran aground, took hull damage, and were forced to fly home. Not only was the process chaotic and disorganized, we were delayed even though promised a specific time to make sure our lot at the original port was open. Nope. We got completely screwed, and when contacting NCL support, were told "too bad, we aren't compensating you for staying the night because we screwed up, or the extra travel expense". We were traveling with a 1 and 5 year old, and 2 seniors, unable to get a ride to a horrible hotel near our parking site totaling over $400 just so we could get our cars, all due to the incompetence of NCL. Yes, we will use the credit to take an NCK cruise simply because it's "free" even though we will need to pay other fees. After that, barring extraordinary circumstances, we will NEVER use them again.

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Was this review helpful? 5
3 Comments

Ran aground in the Dominican Republic. NCL flew >3,000 of us home on chartered planes on Day 5 of the cruise. by mnjreitz

Sail date: / Traveled as: Couple
Ship: Norwegian Escape

Ran aground in the Dominican Republic. Stuck there for 4 days before being flown home back to Orlando airport by charter planes airport. The disembarkation was disorganized took hours of waiting in hallways and staircases. The bus to airport was dirty. The airport was so small it didn't even have a restaurant. Charter plane was old and cramped and attendants were very sullen.

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2 Comments

Excellent Caribbean Cruise by pavs01

Sail date: / Traveled as: Couple
Ship: Norwegian Escape

We love Norwegian and will definitely be sailing again soon. The staff just make cruising a fun place to be!

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3 Comments

First Cruise by robin57564918

Sail date: / Traveled as: Couple
Ship: Norwegian Escape

think the staff needs a "Disney" training regarding information about all things Norwegian. The customer service desk and the excursion desk couldn't tell me about Great Stirrup Cay. Not even the basics. Everyone should know everything there is to know about the ship, or say, "I don't know, but let me find out for you." You should have taken COVID time to cross train everyone in all areas enough to know answers.

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Was this review helpful? 9
2 Comments

Best cruise yet! by day29784605

Sail date: / Traveled as: Couple
Ship: Norwegian Escape

Cruise was great at 50% capacity. Not sure I would Cruise on this ship at full capacity.

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Was this review helpful? 8
1 Comment

Awesome and relaxing Caribbean cruise! by msand97

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Escape

With the pandemic was an awesome time to sail. The ship was less than half full and the protocols to get on board keep everyone safe!

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2 Comments

Excellent Caribbean cruise by Cruisermenow

Sail date: / Traveled as: Singles/Friends
Ship: Norwegian Escape

Great service onboard. Always a lot to do. Great ship. Food and drinks were great as well.

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Was this review helpful? 12
2 Comments

The cruise was too long for us by gkplate

Sail date: / Traveled as: Couple
Ship: Norwegian Escape

The civid masks on board as required was unfortunate after EVERYONE showing their shot cards, getting tested at port. Understandable but sad. Also the cancellation of the Grand Caymans due to covid was also disappointing as that was way we chose this cruise to begin with.

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3 Comments

Cruise outstanding excursions terrible by thomascasper

Sail date: / Traveled as: Couple
Ship: Norwegian Escape

Overall cruise was great, Beach excursions were terrible especially after having to pay for the excursions. Food and drinks on the boat and at Great Stirrup were outstanding along with the staff very helpful and polite.

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Was this review helpful? 24
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